Shipping policy

Last Updated: July 9, 2026

Thank you for shopping with Beilvora. We are committed to providing a smooth, reliable, and transparent shipping experience for our customers. Please review the following shipping policy before placing your order.


Important Notice

Please read the following information before placing your order.

All Beilvora sunglasses are manufactured in our factory located in Zhejiang Province, China.

All customer orders are fulfilled and shipped exclusively from our U.S. fulfillment warehouse. We do not ship orders directly from China to customers in the United States.

Eligible returns are also processed through our U.S. return warehouse.

This fulfillment model allows us to provide:

  • Faster delivery
  • Easier returns
  • Reliable after-sales support
  • A more convenient shopping experience

Shipping Coverage

Currently, we only ship within the United States.

Our shipping service covers:

  • The contiguous 48 United States
  • Washington, D.C.

We currently do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • American Samoa
  • Northern Mariana Islands
  • APO/FPO/DPO military addresses
  • P.O. Boxes
  • International destinations

Orders placed outside our shipping area will be canceled and fully refunded.


Shipping Rates & Delivery Times

Shipping Method Order Processing Transit Time Estimated Delivery Shipping Fee
Standard Shipping (Orders ≥ $109.86) 1–2 Business Days 3–7 Business Days 4–9 Business Days FREE
Standard Shipping (Orders < $109.86) 1–2 Business Days 3–7 Business Days 4–9 Business Days $6.66
Expedited Shipping 1–2 Business Days 1–3 Business Days 2–5 Business Days $16.55

Order Processing Business Days: Monday–Friday

Carrier Transit Days: Monday–Saturday

Orders are processed on business days only. Shipping carriers may deliver packages Monday through Saturday depending on the carrier and destination.

Delivery times are estimates only and may vary due to weather, holidays, carrier operations, or other unforeseen circumstances.


Order Processing

Orders are generally processed within 1–2 business days (Monday–Friday) after payment has been successfully confirmed.

Order processing includes:

  • Payment verification
  • Product inspection
  • Secure packaging
  • Shipping preparation

Orders placed on weekends or U.S. federal holidays will be processed on the next business day.


Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Shipping carrier
  • Tracking link

Tracking information may take 24–48 hours to become available.


Shipping Delays

Although we work hard to ensure timely delivery, delays may occasionally occur due to:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Peak shopping seasons
  • Public holidays
  • Transportation disruptions
  • Other events beyond our reasonable control

Estimated delivery dates are provided for reference only and are not guaranteed.


Incorrect Shipping Address

Please ensure your shipping address is accurate and complete before placing your order.

If you need to update your shipping address, please contact us as soon as possible.

Once an order has been shipped, we cannot guarantee that address changes can be made.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.


Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability.

If this occurs, you will receive separate tracking numbers for each shipment.


Lost Packages

If your tracking information shows "Delivered" but you have not received your package, please:

  • Check around your property
  • Ask neighbors or building management
  • Contact the shipping carrier

If the package still cannot be located, please contact us within 7 days of the delivery date so we can assist you.


Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product(s)

We will review your claim and provide an appropriate resolution.


Refused or Undeliverable Packages

Packages returned due to:

  • Incorrect shipping address
  • Customer refusal
  • Failure to receive delivery

may require additional shipping charges before reshipment.


Taxes

Because all customer orders are shipped from our U.S. fulfillment warehouse, customers within our supported shipping area generally will not be required to pay additional import duties or customs fees.

Applicable sales tax will be calculated at checkout where required by law.


Contact Us

Beilvora Customer Support

Business Hours: Monday–Friday, 10:30 AM – 6:00 PM (Eastern Time)

Phone: +1 (332) 278-9289

Email: info@beilvora.com

U.S. Fulfillment & Return Warehouse

500 8th Ave, FRNT 3

New York, NY 10018

United States