Shipping policy
Last Updated: July 9, 2026
Thank you for shopping with Beilvora. We are committed to providing a smooth, reliable, and transparent shipping experience for our customers. Please review the following shipping policy before placing your order.
Important Notice
Please read the following information before placing your order.
All Beilvora sunglasses are manufactured in our factory located in Zhejiang Province, China.
All customer orders are fulfilled and shipped exclusively from our U.S. fulfillment warehouse. We do not ship orders directly from China to customers in the United States.
Eligible returns are also processed through our U.S. return warehouse.
This fulfillment model allows us to provide:
- Faster delivery
- Easier returns
- Reliable after-sales support
- A more convenient shopping experience
Shipping Coverage
Currently, we only ship within the United States.
Our shipping service covers:
- The contiguous 48 United States
- Washington, D.C.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- APO/FPO/DPO military addresses
- P.O. Boxes
- International destinations
Orders placed outside our shipping area will be canceled and fully refunded.
Shipping Rates & Delivery Times
| Shipping Method | Order Processing | Transit Time | Estimated Delivery | Shipping Fee |
|---|---|---|---|---|
| Standard Shipping (Orders ≥ $109.86) | 1–2 Business Days | 3–7 Business Days | 4–9 Business Days | FREE |
| Standard Shipping (Orders < $109.86) | 1–2 Business Days | 3–7 Business Days | 4–9 Business Days | $6.66 |
| Expedited Shipping | 1–2 Business Days | 1–3 Business Days | 2–5 Business Days | $16.55 |
Order Processing Business Days: Monday–Friday
Carrier Transit Days: Monday–Saturday
Orders are processed on business days only. Shipping carriers may deliver packages Monday through Saturday depending on the carrier and destination.
Delivery times are estimates only and may vary due to weather, holidays, carrier operations, or other unforeseen circumstances.
Order Processing
Orders are generally processed within 1–2 business days (Monday–Friday) after payment has been successfully confirmed.
Order processing includes:
- Payment verification
- Product inspection
- Secure packaging
- Shipping preparation
Orders placed on weekends or U.S. federal holidays will be processed on the next business day.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Shipping carrier
- Tracking link
Tracking information may take 24–48 hours to become available.
Shipping Delays
Although we work hard to ensure timely delivery, delays may occasionally occur due to:
- Severe weather
- Natural disasters
- Carrier delays
- Peak shopping seasons
- Public holidays
- Transportation disruptions
- Other events beyond our reasonable control
Estimated delivery dates are provided for reference only and are not guaranteed.
Incorrect Shipping Address
Please ensure your shipping address is accurate and complete before placing your order.
If you need to update your shipping address, please contact us as soon as possible.
Once an order has been shipped, we cannot guarantee that address changes can be made.
Orders returned due to incorrect or incomplete addresses may require additional shipping charges before reshipment.
Multiple Shipments
Orders containing multiple items may be shipped separately depending on product availability.
If this occurs, you will receive separate tracking numbers for each shipment.
Lost Packages
If your tracking information shows "Delivered" but you have not received your package, please:
- Check around your property
- Ask neighbors or building management
- Contact the shipping carrier
If the package still cannot be located, please contact us within 7 days of the delivery date so we can assist you.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product(s)
We will review your claim and provide an appropriate resolution.
Refused or Undeliverable Packages
Packages returned due to:
- Incorrect shipping address
- Customer refusal
- Failure to receive delivery
may require additional shipping charges before reshipment.
Taxes
Because all customer orders are shipped from our U.S. fulfillment warehouse, customers within our supported shipping area generally will not be required to pay additional import duties or customs fees.
Applicable sales tax will be calculated at checkout where required by law.
Contact Us
Beilvora Customer Support
Business Hours: Monday–Friday, 10:30 AM – 6:00 PM (Eastern Time)
Phone: +1 (332) 278-9289
Email: info@beilvora.com
U.S. Fulfillment & Return Warehouse
500 8th Ave, FRNT 3
New York, NY 10018
United States